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Documentation Index

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The carrier onboarding phase is the process of integrating a new carrier into the Orchestro platform. This involves a series of stages to verify the carrier’s credentials, establish communication channels, and configure the platform to interact with the carrier’s system.   carrier onboarding phase
INITIATIONINTEGRATIONVALIDATIONACTIVATION
Coverage, sort code, etcBuild Integration between Carrier and Orchestro AI networkCollaborate with Orchestro.ai via dedicated message channel (Slack Channel)Carrier is ready for live instructions
Email us to receive test credentialsSetup Webhooks to send order and manifest from Orchestro.AiReceive production credentialsView order, data metrics, analytics and insights.
Orchestro enables the testing environmentConfigure and map Orchestro.Ai networkFinalize rates and contracts
Finalize integration and testing
Our email: partner.integration@orchestro.ai

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Initiation

This stage involves gathering the carrier information like coverage area and sort codes. This data is essential for Orchestro AI to accurately route shipments and offer suitable services. Simultaneously, the carrier requests test credentials from Orchestro AI to set up the testing environment for integration.

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Integration

This stage focuses on building the technical connection between the carrier and Orchestro AI, establishing data transfer mechanisms like webhooks, and configuring systems to interact and exchange information.

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Validation

This is a collaborative phase where the carrier works closely with Orchestro AI to resolve issues, obtain production credentials, finalize pricing and contractual terms, and conduct final testing.

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Activation

This is the final stage and it marks the go-live stage where the carrier begins handling live transactions through the Orchestro network, gaining access to order data, performance metrics, and analytics.